Social CRM is also a sophisticated address book, gathering profile data on all your social contacts, and keeping every single conversation ready at hand for the next time you connect, further boosting service and support. Anyone engaging with your content gets streamlined into your growing network, which feeds back to sales. When it comes to marketing, most social CRM lets you plan and schedule all your social posts, plus get reports on how each post is doing. With its unique position as the interface to Facebook, LinkedIn, Twitter and more, social CRM is a multipurpose tool helping your business with marketing, sales, and service. Social customer relationship management is part of the greater CRM family. After we get a solid grasp of the social CRM meaning, we’ll go through exactly how social CRM is being used. You'll also find a few more details on our Nimble Partner Page.What is social CRM and how is it being used?īefore delving into the top social CRM tools and platforms, let's offer a quick social CRM definition. Take a look at the Nimble website, where you can find details of upcoming webinars. But if you'd like a more detailed demonstration, please click Request a demo to contact us. Manage prospects and customers professionally Pricing is based on a monthly subscription per user.įor details of the functionality included in Nimble, please refer to the Nimble pricing page. However, contacts, tasks, events and sales deals are visible to all, so your whole team is aware of previous and planned interactions with a customer.
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